FAQ

COVID-19

Q: Are you open?
A: Yes we are. Please refer to our COVID-19 response page for more details on our approach to guest safety.

 

CHECKING IN & OUT

Q: Where do I check in?
A: Come grab your keys from the Library. It’s located up the same walkway as our restaurant, Dram Yard, at the corner of S. 2nd St and Dock St and is open and staffed from 7am-Midnight. We’ll text you before you arrive, so just text us back if you get lost. Guaranteed check-in is 3pm.

Q: What if I need to check in super late?
A: If you’ll be checking in after midnight, please text us by 10pm so that we can get you squared away. You can text us at 910-447-4704. (If we haven’t heard from you by 10pm, don’t be surprised if we text you to see what’s up.)

Q: Anything else I need to know about check-in?
A: Like most great things in life, you gotta be 21 to do it.

Q: How do I check out?
A: Just shoot us a text letting us know you’re leaving. If you need a copy of your folio or a hug, come see us in the library.

 

HOTEL SERVICES

Q: Do you have free Wi-Fi?
A: Yeah, and it’s really, really fast. We kinda went overboard.

Q: Do you have a restaurant?
A: Do we ever! Dram Yard is our small but mighty restaurant, serving globally-inspired small plates and top-notch cocktails, Wednesday-Monday. We recommend making a reservation here. We don’t serve breakfast or lunch, but there’s a great guide in your room that has our favorite spots. You won’t go hungry, we promise.

Q: Can we BYOB?
A: Nope, not in any of our public areas. Sorry.

Q: Do you have a spa?
A: We don’t. But we know some killer practitioners who can come to your room for massages, hair styling, makeup services and more. Just text us at 910-447-4704 before or during your stay and we’ll make it happen.

Q: Do you have a concierge?
A: Our front desk team can definitely point you in the right direction. Start with our How to Wilmington field guide for the skinny on the places and things we love about Wilmington, or let us know what kind of info or tips you need by shooting us a text at 910-447-4704 or an email to wilmington@arrivehotels.com.

Q: Where can I find coffee?
A: Our favorite coffee bar, Bespoke Coffee, is a few blocks away and is insanely good. But, if you can’t make it a few blocks without coffee, all of our rooms (except for the Mini rooms) include a killer coffee and tea setup. Staying in a Mini room? No problem – we can set you up for a small charge.
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Q: Do you have a secret confessional?
A: What a weirdly specific question. But yes, we do.
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ROOMS

Q: Do you have rollaway beds or cribs?
A: No, we don’t. And the couches in the suites don’t pull out either.

Q: Do you have refrigerators in your rooms?
A: Only our suites have mini-fridges.

Q: Can I “party” in my room?
A: Why did you put “party” in quotes?

Q: That’s just how I say “party.”
A: That’s pretty sketchy. Anyway, we’d advise against a “party.” Your friends have been known to make bad decisions. And someone must pay for bad decisions. Always. Remember that.

Q: Can I smoke in my room?
A: No. And we’ll charge you $250 if you do.

Q: Can I vape in my room?
A: Vaping is smoking.

Q: No it’s not.
A: Sorry, friend.

Q: What about chewing?
A: That’s gross.

Q: What about on my patio or by the pool?
A: We like your persistence. But that’s still gonna be a no from us, dog. But if you step 50 ft away from the building, go wild.

Q: Can you tell me about the hotel’s ADA features?
A: Glad you asked. We’ve got accessible features throughout, including at the registration desk, in designated guestrooms, on pathways, at the restaurant and at our other public spaces. For more details, please email palmsprings@arrivehotels.com.

Q: What’s the deal with the Mini room anyway?
A: The Mini room is perfect for a getaway where you’re not spending a ton of time in your room. It’s just an amazing bed, beautiful bathroom, and great TV, but not a ton of frills. Perfect if you’re not spending a ton of time in your room (or all of it in bed!).

 

PARKING

Q: Where do I park my car?
A: We’ve got free parking in our lot across the street, just behind the white brick wall. Just plug 108 S. Second St. Wilmington, NC 28401 into your GPS. Then pop across the street to check in. If our lot is full, we can provide suggestions on other public lots nearby. Just text us.

Q: Where do I dock my boat?
A: If by “dock” you mean “park,” and by “boat” you mean your obnoxiously large Escalade, then please see the answer above.

Q: No, I really meant boat.
A: Oh…probably at the marina then.

Q: Which marina?
A: There’s more than one?

Q: I’m asking you!
A: Do I look like a boat person?

Q: Your hotel and restaurant have all this nautical décor…
A: Yeesh, you boat people are all the same.

 

PETS

Q: Is my dog allowed?
A: Yes. Please make sure they know that our gardens are not potties and if they don’t behave we’ll put YOU in the doghouse. Get it?

Q: What about my parrot?
A: We do have a history with pirates (swashbucklers welcome!), but please don’t bring your parrot here.

Q: What about my cat?
A: Wouldn’t you prefer to bring a dog?

Q: Do you allow service animals?
A: Of course!

 

RESERVATIONS

Q: How do I book a room?
A: Right here on this website is always the easiest and cheapest way to book a room.

Q: Can I cancel my reservation?
A: Yes, you can cancel your reservation by clicking on the “modify/cancel reservation” link at the bottom of our booking page, Or you can email us at wilmington@arrivehotels.com. For information on cancellation policies and refunds, please check your confirmation email.

Q: My reservation says it’s not refundable. What’s the deal?
A: To keep our rates low, we often require non-refundable prepaid bookings. If you have a non-refundable booking and need to cancel, shoot us a text at 910-447-4704 or email us at wilmington@arrivehotels.com, and let’s talk it out.

Q: Can I reserve a block of rooms?
A: Yeah that sounds like a great idea! Check out details and get the ball rolling on our Private Events page.

 

TEXTING

Q: Why do I have to give you my mobile phone to book a room?
A: We use text message to interact with guests. We will text you with arrival info before your stay. You can text us at 910-447-4704 with any questions or requests, and during your stay you can text us for anything you need, including housekeeping, local recommendations or reservations, ice, etc.

Q: What if I don’t want to receive texts?
A: To opt out of texting, just reply “Stop” at any time.

Q: Do all those texts cost money?
A: Your standard text messaging charges will apply to all texts with us. We don’t charge anything extra, though.

 

MEETINGS & EVENTS

Q: Can I host a meeting or event at ARRIVE Wilmington?
A: We’d love to host your group. Check out the Private Events page, hit the “Book Now” button, and we’ll get the conversation started.

Q: Do you do weddings?
A: If you are looking to elope, yes. If it’s like a family and class reunion in one, then we recommend the Private City Club across the street or Saint Thomas Preservations Hall. Let us know what you’re thinking at wilmington@arrivehotels.com and we will connect you to the right people.

Q: Why are you grinning at me?
A: Did you catch that subtle Shawshank reference?

Q: Yes.
A: [look of smug satisfaction]

 

QUESTIONS YOU DIDN’T KNOW YOU HAD

Q: Someone told me there’s a confessional on site. What’s the deal with that?
A: You should see for yourself.

Q: That’s pretty cryptic. Can you tell me more?
A: /disappears behind a fancy smoke effect/

Q: I hear there’s some story about an elephant getting loose on the property?
A: That’s Topsy. Check out our Field Guide for the story behind our favorite hotel guest ever. After she burst through our wall, it took two days to get her to check out!

Q: Good gravy!
A: We know, right?

Q: Why would it take two days to get an elephant out of the building?
A: Clearly you know nothing of the ins and outs of elephant wrangling.

Q: Like you do?
A: Boy do we!

Q: Ok – so what’s the answer?
A: /disappears behind a fancy smoke effect/

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