FAQ – Arrive Hotels

FAQ

around the hotel

Can people who aren’t staying at the hotel hang out by the pool?

 

Most of the time, it’s cool. You gotta be 21 years old though. And sometimes, if we’re hosting events or we’re really crowded, our pool area may be restricted to guests only.

Can I host a meeting or event at ARRIVE?

 

If it fits, we’d love to help you out. Check out the Meetings & Events page, or drop us a line and we’ll see what we can do. Please email us at palmsprings@arrivehotels.com, call us at 760.507.1650, or text us at 760.227.7037.

Do you do weddings there?

 

We do. It’s definitely a thing we do.  Just email us at palmsprings@arrivehotels.com, call us at 760.507.1650, or text us at 760.227.7037.

hotel services

Do you have free wi-fi?

 

Yeah, and it’s really, really fast. We kinda went overboard.

Do you have room service?

 

We don’t. But if you stop by any of our restaurants while they’re open, we’ll be happy to pack up a nice to-go bag for you.

Do you have a spa?

 

We don’t have a spa onsite, but we know some killer practitioners who can come to your rooms for massages, hair styling, makeup services and more. Just text us at 760.227.7037 before or during your stay, and we’ll make it happen.

Do you have a bike I can borrow?

 

Yeah, we have some sweet wheels you can use around town.

Do you have a hoverboard I can borrow?

 

No way, dude, get your own.

parking

Do you have valet parking?

 

No, but feel free to park in our valet lane while you check in.

Do you have self-parking?

 

Yeah, in the back off Wawona St.

Is that free?

 

Yes.

Do you have bike parking?

 

Yes.

Do you have horse parking?

 

Yeah, why not.

Wait, have you actually parked a horse before?

 

Pffft, have we ever parked a horse before… Lets move on.

pets

Are pets allowed?

 

Yes, well-behaved dogs are allowed.

What about cats?

 

Mmmm….

He’s a friendly cat.

 

No cats are friendly.

What about my iguana?

 

Please don’t bring your iguana. For all other pet inquiries, please email us at palmsprings@arrivehotels.com, call us at 760.507.1650, or text us at 760.227.7037.

reservations

How do I book a room?

 

Click the BOOK NOW link at the top of the page, email us at palmsprings@arrivehotels.com, call us at 760.507.1650, or text us at 760.227.7037.

Can I cancel my reservation?

 

Yes, to cancel your reservation, please call us at 760.507.1650, text us at 760.227.7037, or email at palmsprings@arrivehotels.com.

Are you going to charge me if I cancel my room?

 

See our room charge and cancellation policies here.

Can I reserve a block of rooms?

 

Yeah, if we have space. Please call us at 760.507.1650, text us at 760.227.7037, or email at palmsprings@arrivehotels.com.

rooms

Do you have rollaway beds or cribs?

 

No, we don’t offer rollaways or cribs for our room. Please note that the maximum occupancy for each room is two people.

Can I have a party in my room?

 

No, but as long as you aren’t bothering anyone, we probably won’t notice.

Can I smoke in the room?

 

No, and if you do, we’ll slap a $250 cleaning fee onto your room total.

Can I vape in the room?

 

That’s smoking.

That’s totally different.

 

No, it’s not.

What about chewing?

 

That’s just gross.

What about on my patio? Or by the pool?

 

Nah, not there either. But the parking lot is a total free-for-all. Go wild.

texting

Why do I have to give you my mobile phone to book a room?

 

We use text message to interact with guests. We will text you with arrival info before your stay. You can text us at 760.227.7037 with any questions or requests, and during your stay you can text us for anything you need, including housekeeping, local recommendations or reservations, ice, etc.

What if I don’t want to receive texts?

 

To opt out of texting, just reply “Stop” at any time.

Do all those texts cost money?

 

Your standard text messaging charges will apply to all texts with us. We don’t charge anything extra, though.