around the hotel

Can people who aren’t staying at the hotel hang out by the pool?


Most of the time, it’s cool. You gotta be 21 years old though. And sometimes, if we’re hosting events or we’re really crowded, our pool area may be restricted to guests only.

Can I host a meeting or event at ARRIVE?


If it fits, we’d love to help you out. Check out the Private Events page, or drop us a line and we’ll see what we can do. Please email us at palmsprings@arrivehotels.com  or text us at 760.227.7037.

Do you do weddings there?


We do. It’s definitely a thing we do.  Check out more details and get the ball rolling on our Private Events page.

hotel services

Do you have free wi-fi?


Yeah, and it’s really, really fast. We kinda went overboard.

Do you have room service?


We don’t. But if you stop by any of our restaurants while they’re open, we’ll be happy to pack up a nice to-go bag for you.

Do you have a spa?


We don’t have a spa onsite, but we know some killer practitioners who can come to your rooms for massages, hair styling, makeup services and more. Just text us at 760.227.7037 before or during your stay, and we’ll make it happen.

Do you have a bike I can borrow?


Yeah, we have some sweet wheels you can use around town.

Do you have a hoverboard I can borrow?


No way, dude, get your own.


Do you have valet parking?


No, but feel free to park in our valet lane while you check in.

Do you have self-parking?


Yeah, in the back off Wawona St.

Is that free?



Do you have bike parking?



Do you have horse parking?


Yeah, why not.

Wait, have you actually parked a horse before?


Pffft, have we ever parked a horse before… Lets move on.


Are pets allowed?


Yes, well-behaved dogs are allowed.

What about cats?



He’s a friendly cat.


No cats are friendly.

What about my iguana?


Please don’t bring your iguana. For all other pet inquiries, please email us at palmsprings@arrivehotels.com or text us at 760.227.7037.


How do I book a room?


Click this link, email us at palmsprings@arrivehotels.com, or text us at 760.227.7037.

Can I cancel my reservation?


Yes, you can cancel your reservation by clicking on the “modify/cancel reservation” link at the bottom of our booking page, Or you can text us at 760.227.7037 or email us at palmsprings@arrivehotels.com. For information on cancellation policies and refunds, please check your confirmation email.

Can I reserve a block of rooms?


Yeah that sounds like a great idea! Check out details and get the ball rolling on our Private Events page.


Do you have rollaway beds or cribs?


No, we don’t offer rollaways or cribs for our room. Please note that the maximum occupancy for each room is two people.

Can I have a party in my room?


No, but as long as you aren’t bothering anyone, we probably won’t notice.

Can I smoke in the room?


No, and if you do, we’ll slap a $250 cleaning fee onto your room total.

Can I vape in the room?


That’s smoking.

That’s totally different.


No, it’s not.

What about chewing?


That’s just gross.

What about on my patio? Or by the pool?


Nah, not there either. But the parking lot is a total free-for-all. Go wild.

Do I have to be 21 years old to stay at the hotel?


You do. But everyone is welcome at the restaurant, coffee and ice cream shop.

Tell me about the hotel’s ADA-accessible features.


Glad you asked. We’ve got accessible features throughout, including at the registration desk, in designated ADA-accessible guestrooms, on pathways, at the restaurant and at our other public spaces. For more details, please email palmsprings@arrivehotels.com.


Why do I have to give you my mobile phone to book a room?


We use text message to interact with guests. We will text you with arrival info before your stay. You can text us at 760.227.7037 with any questions or requests, and during your stay you can text us for anything you need, including housekeeping, local recommendations or reservations, ice, etc.

What if I don’t want to receive texts?


To opt out of texting, just reply “Stop” at any time.

Do all those texts cost money?


Your standard text messaging charges will apply to all texts with us. We don’t charge anything extra, though.

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