Hotel FAQ

You’ve got questions, we’ve got answers. Hopefully. If you need any other info, drop us a line – email us at, call us at 760.507.1650, or text us at 760.227.7037.


Q: Are pets allowed?
A: Yes, well-behaved dogs are allowed.

Q: What about cats?
A: Mmmm….

Q: He’s a friendly cat.
A: No cats are friendly.

Q: What about my iguana?
A: Please don’t bring your iguana. For all other pet inquiries, please email us at, call us at 760.507.1650, or text us at 760.227.7037.


Q: Why do I have to give you my mobile phone to book a room?
A: We use text message to interact with guests. We will text you with arrival info before your stay. You can text us at 760.227.7037 with any questions or requests, and during your stay you can text us for anything you need, including housekeeping, local recommendations or reservations, ice, etc.

Q: What if I don’t want to receive texts?
A: To opt out of texting, just reply “Stop” at any time.

Q: Do all those texts cost money?
A: Your standard text messaging charges will apply to all texts with us. We don’t charge anything extra, though.


Q: How do I book a room?
A: Click the BOOK NOW link at the top of the page, email us at, call us at 760.507.1650, or text us at 760.227.7037.

Q: Can I cancel my reservation?
A: Yes, to cancel your reservation, please call us at 760.507.1650, text us at 760.227.7037, or email at

Q: Are you going to charge me if I cancel my room?
A: See our room charge and cancellation policies here.

Q: Can I reserve a block of rooms?
A: Yeah, if we have space. Please text us at 760.227.7037 or email at


Q: Do you have rollaway beds or cribs?
A: No, we don’t offer rollaways or cribs for our room. Please note that the maximum occupancy for each room is two people.

Q: Can I have a party in my room?
A: No, but as long as you aren’t bothering anyone, we probably won’t notice.

Q: Can I smoke in the room?
A: No, and if you do, we’ll slap a $250 cleaning fee onto your room total.

Q: Can I vape in the room?
A: That’s smoking.

Q: That’s totally different.
A: No, it’s not.

Q: What about chewing?
A: That’s just gross.

Q: What about on my patio? Or by the pool?
A: Nah, not there either. But the parking lot is a total free-for-all. Go wild.


Q: Do you have free wi-fi?
A: Yeah, and it’s really, really fast. We kinda went overboard.

Q: Do you have room service?
A: We don’t. But if you stop by any of our restaurants while they’re open, we’ll be happy to pack up a nice to-go bag for you.

Q: Do you have a spa?
A: We don’t have a spa onsite, but we know some killer practitioners who can come to your rooms for massages, hair styling, makeup services and more. Just text us at 760.227.7037 before or during your stay, and we’ll make it happen.

Q: Do you have a bike I can borrow?
A: Yeah, we have some sweet wheels you can use around town.

Q: Do you have a hoverboard I can borrow?
A: No way, dude, get your own.

Q: Do you have valet parking?
A: No, but feel free to park in our valet lane while you check in.

Q: Do you have self-parking?
A: Yeah, in the back off Wawona St.

Q: Is that free?
A: Yes.

Q: Do you have bike parking?
A: Yes.

Q: Do you have horse parking?
A: Yeah, why not.

Q: Wait, have you actually parked a horse before?
A: Pffft, have we ever parked a horse before…

Q: …?
A: Let’s move on. 


Q: Can people who aren’t staying at the hotel hang out by the pool?
A: Most of the time, it’s cool.  You gotta be 21 years old though.  And sometimes, if we’re hosting events or we’re really crowded, our pool area may be restricted to guests only.

Q: Can I host a meeting or event at ARRIVE?
A: If it fits, we’d love to help you out. Check out the Meetings & Events page, or drop us a line and we’ll see what we can do. Please email us at, call us at 760.507.1650, or text us at 760.227.7037.

Q: Do you do weddings there?
A: We do. It’s definitely a thing we do.  Just email us at, call us at 760.507.1650, or text us at 760.227.7037.


Q: What accessible features are available at the hotel?
A: The hotel has an ADA accessible entrance and ADA accessible ramps to the front desk, parking lot, guest rooms, restaurant, bar and pool. We have two ADA compliant public restrooms. We also have an ADA compliant pool list. If we can be of assistance in providing additional information, please let us know.

Q: Do you offer ADA accessible guest rooms?
A: Yes, we offer two ADA accessible guest rooms, featuring accessible access control and roll-in showers.